Support
This section has technical articles, system requirements, and miscellaneous other notifications about our support / maintenance program.
We welcome all of our customers to call us for technical issues. To facilitate the best support possible, please be prepared with a detailed account of what you were doing in the software if an error occurred, along with screen shots if possible.
Recently Updated Articles:
Article ID: M000280, (rev 1.0) - "Version 0 Database" Error
Article ID: M000275, (rev 1.0) - Restricted User Installation
Article ID: M000274, (rev 1.0) - "0/0 Licenses Available" - Replacing MESSRVR.EXE
More Articles...
Notifications and Bulletins
Notice! Only versions 11.0 and 11.5 will be supported after January 1st, 2007. All customers that still use previous versions will be asked to upgrade, and mandated to do so if support is needed.
Current System Requirements
Server
Processor and RAM: n/a, server is used for data storage only
Operating System: Novell, Microsoft
Hard Drive Requirements: 500MB for initial installation, estimated 10GB for a well-established environment.
Workstation
Windows 2000, XP, Vista
x86-Based Processor (Pentium 4 1Ghz or higher, 2Ghz or higher for 3D AFR option)
20 Gigabytes Hard Drive Free Space
1024 x 768 minimum video resolution (Micro recommends nVidia-based graphics cards)
512 Megabytes of RAM, 1GB for 3D AFR Option
Networking Requirements
100BaseT Ethernet or better
Ready for More?
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