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Support

Notifications about our support and maintenance programs – general system requirements.

We welcome all of our customers to email or call us for usage and technical issues. To facilitate a support request please be prepared with a detailed account of what you were doing, along with screen shots if possible.

We encourage all customers to use the Live update feature to make sure it is always up to date.

Notifications and Bulletins

Versions 14 and higher are supported. Customers running previous versions will be asked to upgrade.

 

Frequently Asked Questions (FAQ)

How do I install Micro Estimating on a User's computer?
Please follow these steps to get a user’s machine setup on Micro Estimating:
  1. Connect the user to Micro Estimating’s data location. Most companies with multiple users do this by mapping a network drive to Micro Estimating’s main folder. Its default location is C:\MSEWIN. For this example, assume that location is mapped to the users M: drive.
  2. Open the Program/CLIENT folder and run setup.exe as administrator. (This would be M:\Program\CLIENT\setup.exe in the example). Run this from its network location. Do not copy this to another drive and run it from there as it looks at its current location to find the relevant configuration files to setup the user.
  3. The setup.exe will install the required libraries and shortcuts for the user. Launch Micro Estimating from the desktop shortcut and login as the user to ensure they are setup.
How do I update Micro Estimating?
Please follow these steps to Micro Estimating for all users:
  1. Navigate to Micro Estimating’s program location. Its default location is C:\MSEWIN\Program, but this will vary depending on server setup.
  2. Make sure that all users are logged out of Micro Estimating. This will ensure that no program or system files are locked.
  3. Run update.exe as administrator. This will provide a list of available updates.
  4. If you get an error that the system cannot connect to “support2.microest.com”, and you have already checked that this site is not blocked, you may need to update the updater. You can replace the existing version with the latest version from https://supportfiles.microest.com/14.0/update.zip 

Contact Support:

Email: support@microest.com

Support Phone Number: 262-860-0560 , Select Option 2

System Requirements

Client
Windows 7 or higher.
For 3D Feature Recoginition Estimating with SolidWorks, A list of supported video cards and drivers are listed at this SolidWorks support site:http://www.solidworks.com/sw/support/videocardtesting.html
Server
Microsoft Server 2003 or higher